Content standards

Our Content Standards apply across everything we run: the iOS app, the web app, the website and its forms, the AI tutor, written responses, social features, leaderboards, challenges, competitions, and any events we hold. They sit alongside our Terms & Conditions, which govern your use of Qualifico. If you breach these standards we may take proportionate action, and serious or repeated misuse may lead to restriction, suspension or termination under the Terms. Our Privacy Policy explains how we handle personal data.

The short version

Be honest, be respectful, study fairly. Do not use Qualifico to harm, harass or deceive anyone, and do not try to cheat the platform or the people on it.

1. Your content

While using Qualifico you may submit content, for example your username and display name, written-response answers, AI tutor messages, feedback, website form submissions, and in future things like comments or competition entries. You are responsible for what you submit, and the rules below apply to all of it.

2. What is not allowed

Do not post, submit or share content that is:

• abusive, threatening or harassing;

• discriminatory or hateful towards any person or group;

• sexually explicit;

• illegal, or encouraging anything illegal;

• misleading, deceptive or impersonating another person or organisation;

• spam, bulk promotion or unwanted advertising;

• malware, or links designed to harm or deceive;

• someone else’s confidential material, including your employer’s or a client’s;

• infringing copyright or other rights, including real exam questions or other material covered by an exam provider’s confidentiality rules.

And do not:

• scrape, copy or bulk-extract Qualifico content or data;

• attempt to cheat in any exam, or use Qualifico to help anyone else cheat;

• manipulate scores, XP, streaks, leaderboards, CPD records or challenge results;

• share accounts or bypass paywalls and entitlements.

3. Using the AI tutor

The AI tutor is there to help you study. When you use it:

• do not submit sensitive personal information about yourself, and do not submit other people’s personal data;

• do not submit confidential third-party material, such as employer or client documents;

• do not use it for illegal requests or to try to generate harmful content;

• do not try to bypass its safeguards;

• do not drive it with automated tools or make excessive volumes of requests designed to overload or exploit it. Normal studying, however intensive, is always fine.

AI answers can be wrong. Treat them as study guidance and check anything important against official materials.

4. Written responses and CPD honesty

Written-response practice and CPD records only have value if they are honest:

• do not fabricate CPD records or claim study activity that did not happen;

• do not misrepresent Qualifico records to a professional body;

• do not submit plagiarised work as your own;

• remember that written-response feedback is practice guidance, not an official exam mark.

You are responsible for anything you submit to a professional body, so check your body’s CPD rules before relying on an export.

5. Social features and fair play

Friends, streaks, scoreboards, leaderboards, challenges and competitions are optional.

If you take part:

• choose a username and display name that are not offensive, abusive, misleading or impersonating someone else;

• compete fairly: no score, XP or streak manipulation, automation or exploiting bugs;

• do not harass, bully or pressure other users, including through friend requests or repeated unwanted contact;

• do not spam other users or send them unwanted messages;

• do not use profiles, usernames, friend requests, leaderboards or challenges to mislead, impersonate or pressure anyone;

• do not share your account to boost streaks or scores.

If you take part in social features, other users may be able to find you by username, and your display name and relevant progress are visible to the friends or participants involved, as described in our Privacy Policy. You can unfriend someone at any time, and where blocking or reporting tools are available in the app you can use those too. You can always report a concern via Profile, then Feedback, or by emailing info@qualifico.app.

We may monitor for irregular activity and remove or adjust scores, XP, streaks, leaderboard entries or challenge results that we reasonably believe were manipulated.

Where a competition has prizes, its published rules apply as well.

6. Employer-funded access

If your employer pays for your access:

• do not misrepresent your eligibility to activate a seat;

• do not share employer-funded access with anyone else;

• remember that, for billing and account administration, your employer may see registration and seat information, such as who is registered and which qualifications are assigned, and aggregated organisation-level statistics, but not your individual scores, answers, written responses or study history.

7. Events

If we run online or in-person events, these standards apply there too. Treat other attendees, hosts and venues with respect, follow reasonable safety instructions, and do not record where recording is not permitted. We may refuse entry to, or remove someone from, an event where reasonably necessary for safety or conduct reasons.

8. How we handle problems

If content or behaviour breaks these standards, we may take action proportionate to the problem, including:

• a warning;

• removing or editing content, such as a username or display name;

• restricting or rate-limiting specific features, such as social features or the AI tutor;

• removing entries from leaderboards or competitions;

• suspending or terminating an account for serious or repeated misuse, as set out in our Terms;

• reporting to authorities where the law requires it.

For minor issues we will normally warn you first and give you a chance to put things right.

9. Reporting and appeals

To report content or behaviour that concerns you, use the in-app feedback option (Profile, then Feedback) or email info@qualifico.app.

If we take action against your content or account and you think we got it wrong, email info@qualifico.app and tell us why. A person will review it and reply.

10. How we look after our own content

The same care we ask of you, we apply to ourselves.

Published study content. Our study content, such as questions, explanations, flashcards and mock exams, is built from syllabus mapping and structured learning design. AI may support drafting, but human review and quality checks are part of the publishing workflow: we check new and materially updated content for relevance, clarity, consistency and accuracy before it goes live. We aim to keep content aligned with relevant syllabus and exam-provider materials, but you should check official materials for definitive requirements.

AI-generated responses. Some things are generated for you in the moment, such as AI tutor replies, written-response feedback and weekly report commentary. These are produced within our quality controls but are not individually reviewed by a human before you see them. They can be imperfect, so treat them as study guidance.

Feedback and corrections. We welcome feedback on all study content. Report issues through the app (Profile, then Feedback) or by emailing info@qualifico.app. We review content feedback as soon as reasonably practical, and where a correction is needed we aim to correct it promptly and record the fix so the issue is not reintroduced.

Labelling and currency. Professional syllabuses evolve, so we monitor updates and date-stamp material changes. Where content has been reviewed by an external subject matter expert, we label it clearly. If we ever publish sponsored or partner material, it will be labelled clearly.

Our Privacy Policy explains how data is handled in AI features.

11. Related documents and contact

• Terms & Conditions

• Privacy Policy

Topsail Software Limited, a company registered in England and Wales (company number 16887943)

Registered office: 2 Jardine House Barber & Co, Bessborough Road, London, England, HA1 3EX

Email: info@qualifico.app